Client and Family Survey
Our clients and families regularly fill out our surveys, to let us know what they like about Oak Lodge and what they think we could improve. See some of the highlights below:
100%
of families rated our communication as good or excellent.
95%
of clients liked the staff at Oak Lodge.
We asked about clients favourite things at Oak Lodge
Seeing my friends
Going out and shopping
Dancing
Reading
Going to town
Catching the bus
Making tea
Pamper session
Volunteering
Swimming
IT Suite
Cooking
Art and craft
We asked what clients had learned this year at Oak Lodge​​
Cooking
English
Maths
Swimming
How to be calmer and manage emotions
Doing things by myself
Reading
To be Patient
Bus routes
Areas for improvement
Some newer clients said they didn’t know who their key worker is.
​Action we have taken: a pictorial sign has gone up in the kitchens and skills rooms so clients are aware of who their key worker is.