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Bucks Council Report

Oak Lodge Achieved ‘Good ’ Rating from Bucks Council PAMMS Review

Following a PAMMS (Provider Assessment And Market Management Solution) review from the Buckinghamshire Council Commissioning Team, our Day Centre and Skills Hub, Oak Lodge, received an Good rating. 


Manager of Oak Lodge, Charlie Ives said, “This rating is a testament to the amazing efforts the staff of Oak Lodge put in to ensure each person receives personalised support and the highest quality service. I am immensely proud of our amazing team and clients!”


Buckinghamshire Council assess 76 areas including the health, welfare and client involvement; as well as staff suitability, quality of management and safeguarding.

What Is PAMMS?

PAMMS (Provider Assessment and Market Management Solution) was developed by ADASS (Association of Directors of Adult Social Services in England) which supports the government in developing adult social care policies and practices.  It delivers dynamic data collection, analysis and reporting to increase care quality and mitigate risks of provider failure.  It is now recognized, and used nationally, as a good practice tool.


PAMMS is a way of monitoring services, which all Local Authorities must do when they enter into a contract with a service supporting adults, to ensure what they have contracted is what is being provided and that their needs are being met safely and according to their needs.

Should a service be deemed to not be meeting the needs of the people they send there, they can decide not to send any more people to that service and may decide to move the people already in that service's care.

Therefore we must work with our Local Authorities, but also our clients and their families to ensure we are safely meeting the person’s needs, remaining up to date with all relevant information about their support and care needs.

Specific areas that scored well were:

  • Personalised Care: Recognised for work in meeting residents’ nutritional needs, managing medicine and ensuring their well-being.

  • Collaboration: Oak Lodge’s collaboration with other service providers, highlighting a well-rounded approach to support.

  • Great Place to Work: All elements of staffing including recruitment, suitability and support, enabling staff to deliver a high-quality service.

  • Premises: Safety of suitability of premises and equipment providing a safe environment for users.


And we were delighted with some of the comments from the Bucks Council Assessment:


“Each client is treated as an individual and with dignity and respect….Staff were observed as showing care and due diligence when interacting with Service Users. There was good engagement between staff supporting Service Users”


“It was clear through observations during the visit that Service Users were at the heart of the care they received and were part of the decision-making process….In discussions with one of the Service Users they confirmed that they were ‘encouraged to do lots of stuff to gain independence’.”


“During my visit Service Users were observed participated in a range of activities these included, arts and crafts, nail painting, a trip to the pantomime, going for a walk, quiet 1:1 time and a group singalong session where Service Users had the chance to practice some of their Makaton skills.”


“The following comments were noted from discussions with a Service User, ‘Feel safe with the senior, the manager and all the staff. Have to feel safe or will start to feel insecure’, ‘The manager is good’, ‘requested to see her, she will come and sit with me’, ‘if I have a problem will come and talk’. The Service User also indicated that staff have the same approach ‘staff will support me and us when we are sad or angry’.”  

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